VACANCY: Customer Service Executive

TABLE OF CONTENTS (TOC)

Job Location: Orile Igamu, Lagos

Remuneration: 120k Monthly

Introduction:

Are you passionate about providing exceptional customer service and looking for an exciting opportunity to grow your career? Surejobs.com.ng is pleased to announce a vacancy for the position of Customer Service Executive at a reputable company in Orile Igamu, Lagos. If you have a knack for building strong customer relationships and thrive in a dynamic environment, this job is for you!

Responsibilities:

1. The Customer Service Executive is responsible for ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.
2. Manage large amounts of incoming phone calls.
3. Identify and assess customers’ needs to achieve satisfaction.
4. Build sustainable relationships and trust with customer accounts through open and interactive communication.
5. Provide accurate, valid, and complete information by using the right methods/tools.
6. Meet personal/customer service team sales targets and call handling quotas.
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
8. Keep records of customer interactions, process customer accounts, and file documents.
9. Follow communication procedures, guidelines, and policies.
10. Take the extra mile to engage customers.

Requirements:

1. Minimum of BSC/HND in any relevant field.
2. Minimum of 2 years proven customer support experience or experience as a Client Service Representative.
3. Track record of over-achieving quota.
4. Strong phone contact handling skills and active listening.
5. Familiarity with CRM systems and practices.
6. Customer orientation and ability to adapt/respond to different types of characters.
7. Ability to multi-task, prioritize, and manage time effectively.
8. Available for Immediate Resumption.

Application:

All applications should be forwarded to recruitment@willerssolutions.com using the job title as the mail subject.

Conclusion:

Join a team that values excellence and customer satisfaction. If you meet the above requirements and are ready to take on this exciting role, apply today! They look forward to welcoming a new member to their dynamic team.